Customer Service
Privacy
Shinerz ShowCar Products Inc. collects data about your activities that does not personally or directly identify you when you visit our website, the website of entities for which we serve advertisements (our “Advertisers”), or the websites and online services where we display advertisements (“Publishers”). This information may include the content you view, the date and time that you view this content, the products you purchase, or your location information associated with your IP address. We use the information we collect to serve you more relevant advertisements (referred to as “Retargeting”). We collect information about where you saw the ads we serve you and what ads you clicked on. At any time, you can opt out of this service by following the directions at this link or by visiting http://www.google.com/settings/ads
Shinerz ShowCar Products Inc. may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail to postmaster@showcar.us with "Unsubscribe Me" as the subject line. Shinerz ShowCar Products does not sell, trade or rent your personal information to others
Shipping
You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Returns
Returns & Exchanges Policy
Call our Customer Service department toll free at 1-888-993-7698 to obtain a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit. Items must be returned within 30 days in like new condition with original packaging. * See exceptions below.
Non-Returnable Items
Custom-made items cannot be returned. All other Non-Returnable items will be noted on the product page when ordering. Special Products made to order, Custom items, but not limited to: car covers, custom seat covers, floor mats, and custom license plates. Please verify that the information provided for a custom item is correct before placing your order. Custom items are noted as such on the product page. We can only accept returns on custom items in the event of a manufacturer error. Electrical/Electronics: are subject to a 20% restocking fee if product has been used or opened. Hot water extractors are non-returnable. There is no restocking fee for a defective product returned in exchange for the same product.
To Exchange an item
Call our Customer Service department toll free at 1-888-993-7698 to obtain a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted. Please identify the item you would like shipped in return. Upon our receipt of the returned item, we will ship out the new item. You will be credited or charged the price difference, less shipping, to the original form of payment.
Return Items to
Shinerz ShowCar Products Inc.819 Memorial Parkway NWHuntsville, Alabama 35801